Client cases

Outcomes first.

The problem the client had, what we did, and what changed, in their terms.

Insurer · AI Transformation · 2026

Two AI pilots stalled. The third, everyone uses.

How a claims department of 60 handlers came to rely, within six weeks, on an AI assistant that first spent three weeks only watching.

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4 minFirst file assessmentDown from 11 minutes
85%Daily useSix weeks after go-live
0Findings in the AI Act review

Three cases are illustrative examples, shown to demonstrate the format; verified client cases will replace them. The figures in the insurer case were confirmed by the client.

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Thirty minutes with the consultant who did the work. No pitch, no deck, just a first exchange about where you are.